The CX Agency
Unlocking Customer Journeys: Your path to excellence
Select the Journey Map that fits you
A customer journey map for every need
Express Customer Journey
For those in need of a quick customer pain points mapping solution.
- Investment: $10,000.00 USD.
- Duration: 4 Weeks.
- 36 Online Surveys to Your Clients to Map the Customer Journey and to identify pain points.
- 01 Ideation Workshop to identify customer experience improvements.
- Up to 02 Customer Journey Maps Based on Your Customer Archetypes or Segments.
In-Depth Customer Journey
For those looking to delve into the reasons behind customer pain points.
- Investment: $25,000.00 USD
- Duration: 10 Weeks
- 48 Online Surveys to your customers to Map the Customer Journey and to identify pain points.
- 18 Individual Interviews with your customer to understand reasons behind the pain points.
- 01 Qualitative Analysis report of your customers.
- 01 Ideation Workshop to identify customer experience improvements.
- Up to 03 Customer Journey Maps Based on Your Customer Archetypes or Segments.
Total Customer Journey
For those requiring a extensive view of how customer pain points relate to internal organization issues.
- Investment: $65,000.00 USD
- Duration: 16 Weeks
- 360 online surveys to cover a statistically representative sample of your customers.
- 36 Individual Interviews with your customer to understand reasons behind the pain points.
- 08 individual interviews with leaders of your organization to map internal processes and issues.
- 02 Ideation Workshop to identify customer experience improvements.
- Up to 06 Customer Journey Maps based on your Customer Archetypes or Segments.
Proof
of success
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Coca-Cola
3xTwenty percent of the ideas generated from the Customer Journey Map process were adopted by the organization, marking a threefold increase in adoption compared to Coca-Cola's latest LATAM Journey Map initiative.
Coca-Cola
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Visa
3xBased on the customer journey map results, we collaborated with VISA to co-create 4 loyalty programs that we tested with users.
Visa
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Nissan
3xWe pinpointed 65 pain points, which translated into a roadmap of 25 co-created experience enhancement ideas across 7 departments at Nissan.
Nissan
The process
Research
We collect information about the perceived buying experience of your customers by applying different research techniques such as interviews, surveys, among others.
Analysis
We synthesize the collected information to identify customer experience pain points and to create the Customer Journey Map framework.
Mapping opportunities
We facilitate ideation workshop to find customer experience improvement opportunities.
Roadmap
We sort customer experience improvement ideas by priority level to create an improvement implementation roadmao.
About us
We are FINDASENSE, a CX Agency with local presence in 20 countries across Latin America, Europe, and North Africa.
We are part of MAJOREL Group, a worldwide CX Company with more than 78,000 experts around the world that helps more than 400 costumers in 60 different languages
You have questions, we have answers
Leave us your work email or contact us via WhatsApp and we will reply you.